Why an Employee Retention Strategy is Important 


While February is the month where everything is covered in hearts, flowers, candy and all things lovey-dovey, there’s something managers should keep in mind that pertains to these showers of affection. When’s the last time you let your employees know they’re appreciated?  A good employee retention strategy involves and requires periodic reminders to your team […]

Skills to Help Succeed in Your Customer Service Role


Customer Service Skills

“How may I help you?” It’s not enough to read lines from a script if you want to be great in customer service, you have to believe it. The more you can take on the skills of the best customer service agents, the more success you will see. If you’re looking to succeed in your […]